At The Centurion Hotel, operated by M/s. Saiba Hotels & Resorts & Properties Pvt. Ltd., we are committed to protecting your privacy and ensuring a transparent refund process. This page details how we handle your personal data and the conditions governing financial refunds.

PART 1: PRIVACY POLICY

1. Information We Collect

We collect personal information that you provide to us directly when making a booking, contacting us, or subscribing to our newsletters. This includes:

• Identity Data: Full name, gender, date of birth, nationality, and government-issued ID details (Passport, Aadhaar, etc.).
• Contact Data: Email address, telephone numbers, and billing/residential address.
• Financial Data: Bank account or payment card details, and billing invoices.
• Transactional Data: Room preferences, stay dates, check-in history, and special requests.

2. How We Use Your Information

We process your personal information for the following purposes:

• To process and confirm your room reservations and bookings.
• To communicate booking updates, security alerts, and support messages.
• To provide and personalize hospitality services during your stay.
• To comply with legal and regulatory obligations, including maintenance of guest registers required under local laws.

3. Data Security

We implement a variety of industry-standard physical, electronic, and administrative security measures to maintain the safety of your personal information. Online payment transactions are encrypted using Secure Socket Layer (SSL) technology and processed through secure, PCI-DSS compliant payment gateways.

4. Sharing Data with Third Parties

We do not sell, rent, or trade your personal information to third parties. We share data only with trusted partners essential to our operations (e.g., our channel manager/booking system partner STAAH, payment processor gateway, and relevant government authorities as mandated by law).

5. Cookies and Web Analytics

Our website utilizes cookies to optimize user experience, remember preferences, and analyze web traffic using tracking systems (such as Google Analytics). You can disable cookies via your browser settings, though doing so may limit website functionality.

PART 2: REFUND POLICY

1. Eligibility for Refunds

Refund eligibility is determined by the specific rate plan, reservation terms, and cancellation policy applied at the time of booking. Non-refundable rate plans are not eligible for refunds under any circumstances.

2. Refund Timelines and Processing

• Once a refund is approved by the hotel management, it will be initiated immediately.
• Approved refunds will be processed and credited back to the original account/payment source (credit card, debit card, net banking, or wallet) used at the time of reservation.
• It typically takes 7 to 10 working days for the refunded amount to reflect in your account, depending on your banking institution's processing cycles.

3. Deductions and Limitations

• Transaction charges, bank fees, processing commissions, or taxes applied by the payment gateway or bank may be deducted from the final refund amount.
• No cash refunds will be issued for online bookings.
• In the event of early check-out or shortening of stay, the refund eligibility is subject to the cancellation terms agreed during booking. No-shows are charged in full, and no refunds are provided.

Contact & Clarification

If you have any questions regarding our Privacy & Refund Policy, please contact our accounts and billing department at:

Saiba Hotels & Resorts & Properties Pvt. Ltd. (The Centurion Hotel)
Opp. Akashwani, Next to SSC Board, Shivaji Nagar, Pune - 411005
Email: reserve@thecenturionhotel.com
Phone: +91-20-25510600 / +91-7774011590