At The Centurion Hotel, we understand that plans can change. Below is our cancellation, modification, and refund timeline policy for rooms and suite reservations.

1. Standard Cancellation Policy

For standard rates and bookings, the cancellation rules depend on the timing of your cancellation request relative to your scheduled arrival:

• More than 48 hours prior to check-in: If you cancel your reservation more than 48 hours before your scheduled check-in time (defined as 12:00 PM on the day of arrival), no retention charges will apply. You will receive a full refund of any deposit paid, subject only to transaction processing fees.
• Between 24 to 48 hours prior to check-in: If you cancel your reservation within this window, a retention charge equivalent to one-night room tariff plus applicable taxes will be levied. Any remaining balance will be refunded.
• Less than 24 hours prior to check-in (or No-Show): If you cancel less than 24 hours before check-in, or if you fail to arrive at the hotel (No-Show), 100% of the booking amount (for the entire duration of the booked stay) plus applicable taxes will be charged as retention. No refund will be generated.

2. Non-Refundable Rates & Promotions

Reservations booked under specific promotional rates, seasonal discounts, or "Non-Refundable" terms are completely non-refundable and non-modifiable. In the event of a cancellation or no-show, the full booking amount will be charged as retention, regardless of when the cancellation request is submitted.

3. Reservation Modifications & Amendments

• Requests for modification of stay dates, room types, or number of rooms are subject to availability and changes in seasonal tariffs.
• Modifications requested more than 48 hours before check-in are permitted without administrative charges, subject to rate differences.
• Modifications requested within 48 hours of check-in are treated on a case-by-case basis and may incur charges equivalent to a one-night stay if dates are shortened or deferred.

4. Group Bookings & Special Events

Cancellation policies for group bookings (5 or more rooms), banquet events, or peak holiday periods (e.g., festivals, New Year) are subject to custom terms outlined in their respective booking contracts and may differ from the standard policy above.

5. How to Initiate a Cancellation

To cancel or modify your reservation, please follow these steps:

• If you booked through a third-party travel agent or website (e.g., MakeMyTrip, Booking.com, Agoda, Expedia), cancellations must be submitted directly through their platform.
• If you booked directly with us, please email our reservations desk at reserve@thecenturionhotel.com or contact us via telephone with your booking reference number.

Contact Information

For urgent cancellation assistance, please contact us immediately:

The Centurion Hotel
Opp. Akashwani, Next to SSC Board, Shivaji Nagar, Pune - 411005
Email: reserve@thecenturionhotel.com
Phone: +91-20-25510600 / +91-7774011590